Live Operation (Moderator) - Specialist (Freelancer)

Responsibilities: • Technical Expertise: • Manage live stream software(OBS,Tiktok live studio) and platforms (TikTok Live, Shopee Live, Lazada Live, etc.) to ensure optimal performance and troubleshoot technical glitches. • Monitor live streams for any technical issues or disruptions, and take swift action to resolve them. • Maintain a strong understanding of streaming protocols and best practices across various platforms. • Content Moderation: • Actively monitor chat messages and comments for inappropriate content, hate speech, or violations of community guidelines. • Manage comments promptly to maintain a positive and inclusive environment for viewers. • Work collaboratively with the live anchor to address viewer concerns or questions that require moderator intervention. • Stream Support: • Assist the live anchor with pre-stream preparations, including setting up equipment and testing software. • Monitor scripts and product information to ensure accuracy and provide real-time support during the stream. • Generate reports on live stream performance metrics (viewership, engagement) for post-analysis. • Teamwork and Communication: • Collaborate effectively with the live anchor, marketing team, and technical staff to ensure a seamless live stream experience. • Clearly communicate any technical issues or moderation needs to the live anchor and relevant team members. • Maintain a positive and professional demeanor within the team environment. Qualifications: • Excellent attention to detail and ability to identify and address potential problems proactively. • A keen eye for inappropriate content and a commitment to maintaining a positive online environment. • Effective communication and collaboration skills to work seamlessly within a team. • Ability to stay calm under pressure and make quick decisions in fast-paced situations. • Proficient in (Thai, and English) to understand viewer comments and communicate effectively. • Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus). • Graduating from relevant fields of study would be preferred.