Service Transition Specialist - IT Processes & Quality

• The Service Transition Specialist for IT Processes & Quality is a role focused on supporting the execution, monitoring, and continuous improvement of the service transition process. This position works closely with the service transition manager, team leads, and cross-functional stakeholders to ensure operational efficiency, adherence to standards, and successful delivery of process and quality objectives. • 1. Process Execution & Monitoring: • Coordinate alignment of service transition process dependencies, requirements and communications need. • Support planning and coordination of service transition activities (incl. Release and Test Management). • Support service readiness achievement and realization of transition milestones. • 2. Documentation & Reporting: • Maintain up-to-date documentation of service transitions and monitor execution (e.g., release documentation and transition dashboard). • Create reports on transition performance. • Assist in preparing materials for internal reviews and overview across project, changes and releases. • 3. Quality Assurance Support: • Assist in the execution of quality assurance checks and reviews (Approval Board, Release Management Board). • Track and document quality issues, helping to resolve discrepancies in collaboration with relevant teams. • Support training initiatives to promote adherence to quality standards. • 4. Continuous Improvement: • Track improvement initiatives within the organization in order to assure alignment with strategic objectives • Gather feedback from stakeholders to identify opportunities for process optimization. • Support the implementation of process changes and quality improvements. Requirements • Education: Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience). • Experience: 4-5 years in IT operations, process management, or quality assurance roles. • Good understanding of IT service management frameworks (e.g., ITIL) and agile methods. • Skills: Good organizational skills with attention to detail. • Good understanding of IT process and quality management principles. • Proficient in tools such as Microsoft Office Suite (PowerPoint, Excel, Word) and IT Service Management software (e.g., ServiceNow). • Effective written and verbal communication skills both in English and Hungarian • Ability to work collaboratively across teams and prioritize tasks effectively. • Success Metrics • Up-to-date and informative documentation of transition initiatives. • Accurate and well-maintained process supporting documentation and reporting. • Successful support in mediation and maintenance of the process requirements. • Reduced process inefficiencies and improved stakeholder satisfaction. • This position is well suited for a detail-oriented professional who thrives in an organizational focused role, contributing to the seamless execution and enhancement of IT processes and quality standards. Benefits • Take over an important and challenging role with high visibility • Gain insight into the defense and automotive industry • Make use of the broad network with over 30.000 great colleagues at our company • Benefit from various professional trainings and events • Enjoy our international and flexible work environment with an official office in Budapest but up to 100% mobile work • Written and verbal communication skills in German is an advantage