Customer Service Representative - START ASAP (With Sign on Bonus)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Start ASAP and earn yourself a sign on bonus! Job Description: • Provides customer support through different communication channels (Phone, email, chat). • Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. • Collaborate with colleagues and different departments to resolve complex issues • Maintain accurate records on customer interactions, transaction, feedback, etc. Requirements • At least 6 months of BPO work experience • Good to excellent verbal and written English skills • Ability to display empathy and patience in addressing customer concerns • Strong problem-solving skills • Adaptability to a changing work environment • Ability to remain calm under pressure • Proficiency in using computer systems and relevant software • Willing to work onsite in Buendia, Makati or Shaw, Mandaluyong • Amenable working night shift Benefits What can we offer you? • Competitive salary and benefits • Health Insurance with free dependents* • 10%-night differential • Attendance Bonus • Paid time off • Convertible to cash leave credits • Performance Appraisal • Work-life balance • A focus on growing your career path with us • We encourage you to follow your passions and learn new skills Our commitment to you • Strong culture and values-driven leadership • We create opportunities for you to learn and grow at any stage of your career • Continuous learning and innovation • We foster an all inclusive environment where everyone thrives