Team Lead for Healthcare Account - ISTA Solutions

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Job Description • Oversees daily operations for all agents delivering high-quality and valued services • Conduct training and coaching, including insights and action plans to improve • Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols • Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports • Perform other supervisory tasks as required Requirements • At least 1 year BPO experience handling a US Healthcare Account • At least 6 months TL experience • Knowledgeable with US Healthcare Insurance • Must be detail oriented • Proficient in using MS Tools • Ability to multi-task, prioritize, and manage time effectively • Ability to think outside the box, have an analytical mind, generate insights and strong problem-solving skills • Excellent verbal and written English skills • Willing to work onsite in Makati or Mandaluyong • Amenable working night shifts Benefits What can we offer you? • Competitive salary and benefits • Health Insurance with free dependents* • 10%-night differential • Attendance Bonus • Paid time off • Convertible to cash leave credits • Performance Appraisal • Work-life balance • A focus on growing your career path with us • We encourage you to follow your passions and learn new skills Our commitment to you • Strong culture and values-driven leadership • We create opportunities for you to learn and grow at any stage of your career • Continuous learning and innovation • We foster an all inclusive environment where everyone thrives