Support & Implementation Engineer - Omani Nationals

We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaisons. The Support & Implementation Engineer will be responsible for the full life-cycle of incidents and problems. The position will require close working with all teams in all levels of technical support and engineering. Responsibilities • Implement and install solutions on the customer's test and production environments. • Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different levels of solutions (i.e. Database, Application, Network, Communication, and Integration Interfaces Levels). • Act positively and respond promptly to the customer’s requests/tickets. • Prepare, review and ensure accuracy of technical documentation. • Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely. • Perform any other job-related duties incidental to the work. Requirements • Bachelor's Degree in Information Technology, Engineering/Science, Computer Application, or any related field. • Fresh graduates / Up to 3 years experience in a familiar field. • Willing to travel abroad and work extra hours whenever needed. • Knowledge in database engines (Oracle and MS-SQL). • knowledge in operating systems (Linux and MS Windows). • Knowledge in application servers (Apache Tomcat, Oracle WebLogic, and IBM WebSphere). • Knowledge in Directory Services (AD & LDAP). • Excellent verbal, written, and interpersonal skills. • Excellent team player. • Excellent customer service skills. • Attention to detail skills. • Effective communication skills. Experience in one or more of the below is a plus: • Cloud Computing, Virtualization Technologies, SAN and Storage, Network Infrastructure. • Data Centers, High Availability & Disaster Recovery, Backup & Recovery Strategies. • Knowledge in PKI Infrastructure and Certificate Authorities. • Knowledge in database engines (PostgreSQL, MySQL, and NoSQL Databases). • Knowledge in server and client operating systems (Linux Distros, Windows). • Knowledge in web application servers (Jetty, Wildfly, JBoss). • Knowledge in Object Storage management. • Cloud-based Solution Infrastructure (Amazon, Azure, Google Cloud, DigitalOcean). • Cloud Infrastructure Tools (OpenStack, Docker, Kubernetes). • DevOps Techniques and Skills including CI/CD.