Customer Care Officers

Job Summary Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire highly motivated Customer Care Officers. The ideal candidate would be performing the following responsibilities: Customer Service & Inquiry Handling • Respond to customer inquiries via phone, email, one-on-one interactions, etc. • Provide information about banking products, services, policies, and procedures. • Maintain a professional and positive attitude while assisting customers. Cash Handling & Tellering Functions • Process deposits, withdrawals, transfers, and payments accurately and efficiently. • Handle cash transactions, verify amounts, and ensure accurate record-keeping. • Reconcile daily transactions and balance cash drawers at the end of day. • Issue cheques, drafts, and other banking instruments. Issue Resolution & Technical Support • Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines. • Resolve customer complaints promptly, ensuring a positive experience. • Investigate discrepancies, identify root causes, and implement solutions. • Assist customers with online and mobile banking issues, troubleshooting as needed. Request & Transaction Processing • Facilitate account opening, loan applications, and card issuance. • Assist with order placements, transaction tracking, and processing. Customer Education & Cross-Selling • Educate customers on product features and benefits. • Promote additional banking products and services, such as loans, savings plans, and investment options. • Recommend upgrades or complementary financial solutions to meet customer needs. Records Management & Compliance • Update and maintain accurate customer records in the banking database. • Document customer interactions, feedback, and resolutions. • Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines. Collaboration & Performance Metrics • Work closely with other departments to ensure smooth issue resolution. • Meet service metrics such as response time, resolution rate, and customer satisfaction scores. • Contribute to process improvement initiatives and provide customer feedback to enhance services. Continuous Improvement & Customer Experience • Stay updated on banking policies, industry trends, and new financial products. • Strive to exceed customer expectations and build long-term relationships. • Ensure an empathetic and customer-focused approach in all interactions. Requirements Education Requirements: • Candidate must be an Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit. • Applicants must be 27 years old as of last birthday. Skills Requirements: • Banking operations experience is an added advantage. • Strong numerical, problem-solving, and time-management skills. • High level of accountability, efficiency, and accuracy. • Proficiency in MS Office (Excel, Word, and Outlook). • Excellent communication, interpersonal, and customer service skills. • Integrity, professionalism, and a strong work ethic. Location: Nationwide Benefits Salary is attractive including HMO, Pension, Leave and 13-Month Allowances.