Relationship Managers

Job Summary Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of Relationship Managers/Direct Sales Agents. The ideal candidate will be confident, target-driven, customer-centric and have a proven customer support experience with the following responsibilities: Market Research: • Conducting market research to understand industry trends, customer needs, and competitive landscapes. • Analysing data to identify opportunities and challenges in the market. Target Audience Identification: • Defining and identifying target audiences for products or services. • Creating buyer personas to understand customer demographics, behaviours’, and preferences. Traditional Marketing: • Implementing traditional marketing strategies, such as print advertising, direct mail, and door-to-door sales. • Provide support on all activities related to agent onboarding, management, business development, and issue resolution. • Manage Agent's activities and intensity in line with set targets. Customer Feedback and Surveys: • Collecting and analyzing customer feedback through surveys and other methods. • Using feedback to improve products, services, and marketing strategies. Customer Retention: • Implementing strategies to retain and renew existing client contracts. • Addressing customer concerns promptly to maintain long-term relationships. Cross-Selling and Up-Selling: • Identifying opportunities for cross-selling additional products or services. • Maximizing revenue by encouraging clients to upgrade or expand their purchases. Product Knowledge: • Staying informed about the features, benefits, and applications of the company's products or services. • Communicating product knowledge effectively to potential and existing clients. Prospecting and Lead Generation: • Identifying potential customers and businesses that may be interested in the company's products or services. • Generating leads through various channels, including cold calling, networking, and online research. Requirements • HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower) • Candidate must not be above 28 years • NYSC Status: Completed • A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution. • Experience in customer service. • Ability to self-motivate and manage self. • Excellent communication and interpersonal skills. • Good organizational and I.T. skills. • Customer orientation and ability to adapt/respond to different types of characters. Location: Nationwide