Universal Teller

Job Summary Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of a Bank Teller. The ideal candidate should possess the following responsibilities: Cash Handling: • Accepting cash deposits from customers. • Withdrawing cash for customers against their account balances. • Processing currency exchanges. Cheque Transactions: • Accepting cheque deposits from customers. • Cashing cheques for account holders. • Verifying the authenticity of cheques. Customer Service: • Assisting customers with their inquiries and providing information about their accounts. • Addressing customer concerns and resolving issues related to transactions. • Promoting products and services to customers. Transaction Recording: • Accurately recording all transactions in the bank’s computer systems. • Maintaining and updating customer account information. End-of-Day Balancing: • Balancing the cash drawer at the end of each day to ensure accuracy. • Reconciling transaction records with the actual cash on hand. Compliance: • Adhering to banking regulations and policies. • Ensuring compliance with anti-money laundering (AML) and know your customer (KYC) guidelines. Cross-Selling: • Identifying opportunities to cross-sell additional bank products or services to customers. • Recommending products such as savings accounts, fixed deposits, or credit cards. Security: • Following security protocols to prevent fraud and unauthorized access. • Reporting any suspicious activities or transactions. Educational Support: • Assisting customers in understanding various bank products and services. • Guiding customers on the use of ATMs, online banking, and other self-service options. Team Collaboration: • Collaborating with other staff members, including loan officers, branch managers, and customer service representatives. • Participating in training sessions and meetings to stay updated on banking procedures. Requirements • Must have OND in any field with a minimum of Lower Credit. • Cash handling experience is an added advantage. • Exceptional time management, communication, and customer service skills. • High level of accountability, efficiency, and accuracy. • Excellent knowledge of MS Office (especially Excel and Word). • Integrity. • Strong communication and people skills. Location: Nationwide