Digital Media Operator

Your Responsibilities Digital Media · To ensure client’s orders and material are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner. To assist clients with all aspects of their order or any queries they may have. · ingesting material, to the highest quality, into the system ensuring high productivity at all times with a constant flow of ingestion. · FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest; various post-production techniques · to ensure client’s orders and material are processed ready for ingest · to constructively and proactively liaise within the team to ensure material is ingested and work is completed within SLA · to communicate any problems/issues effectively and in a timely manner · Fixing and Creating broadcast compliant files for delivery using post production tools · to constructively and proactively liaise within the Production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes. · Maintain current clients & revenues by playing your part in ensuring the smooth running ingest, adpro and maintaining the high standards of Quality Control and Customer Service. Operational Efficiency · Ensure low error rate – Check material is available for ingestion within SLA · Always work efficiently and effectively, using correct workflow and work procedures · Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed escalation routes · In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's requirements. · Executing the following tasks in a proficient manner: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time. · Ensure you have the information and materials to complete the task to a satisfactory quality within the given timeframe, if not then you must raise this with Traffic at the earliest opportunity. · Use all the technical tools efficiently and consistently and maintain an organized, structured and repeatable workflow · Follow Ingest Standard Operating Procedures · Communicate promptly and courteously in a helpful and professional manner to Traffic or other stakeholders. · Ensuring that you maintain a customer-focused orientation at all times. Documentation · Issue a QC report for each clock on each order. · Assist in creating and maintaining checklists and SOP's · File a fault report for any software or hardware deficiency · Understand that the Ingest department is part of a bigger chain of activities and some flexibility may be needed to aid other departments in meeting their own targets, whilst not compromising the aboveBe a part of a scheduled shift rotation · Assignments as required and relevant by Management · Achieve the KPIs Requirements Skills & Experience Needed Ideally you would currently be working in production, broadcast engineering, video editing or related industries · A minimum of 3 years experience in Ingest/ Post production services. · A background in advertising or media AV support is as knowledge of Broadcaster, · Advertising and Post House operations or workflow is a advantage · Good knowledge of Digital / Social and Online Formats (MP4, WebM etc.) · Good knowledge of broadcast file formats; MXF, MOV etc. · Good knowledge of Adobe Premiere · Basic understanding of Adobe Audition and audio editing software · Good knowledge of Transcoders and File creation techniques · Good Understanding of Containers, codecs and encoding techniques Optional: · Good knowledge of After Effects, Photoshop o Editing toolkits, updating graphics, text layers o Good knowledge of Adobe ecosystem · Candidates must be eligible to work and live in the country of employment.