Digital Media Operator - Video productions

• Position Digital Media Operator / Ingest Operator • Responsible for Ingest and Adpro • Department Operations • Location Kuala Lumpur As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination and the customer requirements, within the SLA. Your Responsibilities Digital Media • to ensure client’s orders and material are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner. To assist clients with all aspects of their order or any queries they may have. • ingesting material, to the highest quality, into the system ensuring high productivity at all times with a constant flow of ingestion. • FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest; various post-production techniques • to constructively and proactively liaise within the team to ensure material is ingested and work is completed within SLA • to communicate any problems/issues effectively and in a timely manner • Fixing and Creating broadcast compliant files for delivery using post production tools • to constructively and proactively liaise within the Production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes. • Maintain current clients & revenues by playing your part in ensuring the smooth running ingest, adpro and maintaining the high standards of Quality Control and Customer Service. • To ensure client’s orders and material are processed ready for ingest Operational Efficiency • Ensure low error rate – Check material is available for ingestion within SLA • Always work efficiently and effectively, using correct workflow and work procedures • Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed escalation routes • In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's requirements. • Executing the following tasks in a proficient manner: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time. • Ensure you have the information and materials to complete the task to a satisfactory quality within the given timeframe, if not then you must raise this with Traffic at the earliest opportunity. • Use all the technical tools efficiently and consistently and maintain an organised, structured and repeatable workflow • Follow Ingest Standard Operating Procedures • Communicate promptly and courteously in a helpful and professional manner to Traffic or other stakeholders. • Ensuring that you maintain a customer-focused orientation at all times. Documentation • Issue a QC report for each clock on each order. • Assist in creating and maintaining checklists and SOP's • File a fault report for any software or hardware deficiency • Understand that the Ingest department is part of a bigger chain of activities and some flexibility may be needed to aid other departments in meeting their own targets, whilst not compromising the aboveBe a part of a scheduled shift rotation • Assignments as required and relevant by Management Achieve the KPIs Requirements Ideally you would currently be working in production, broadcast engineering, video editing or related industrries • A minimum of 3 years experience in Ingest/ Post production services. • A background in advertising or media AV support is as knowledge of Broadcaster, Advertising and Post House operations or workflow is a advantage • Good knowledge of Digital / Social and Online Formats (MP4, WebM etc.) • Good knowledge of broadcast file formats; MXF, MOV etc. • Good knowledge of Adobe Premiere • Basic understanding of Adobe Audition and audio editing software • Good knowledge of Transcoders and File creation techniques • Good Understanding of Containers, codecs and encoding techniques Optional: • Good knowledge of After Effects, Photoshop o Editing toolkits, updating graphics, text layers o Good knowledge of Adobe ecosystem Benefits • Annual Leave: 15 days, • Medical Leave: 14 days, and per government regulations • Hospitalisation Insurance: Employee only, upon confirmation • Medical Outpatient: RM1000 per calendar year on reimbursement basis (claimed for Optical/Dental/Outpatient) • You will work on rotational shifts.