Hiring Services Engineer

Job title Services Engineer Responsibilities and Job Descriptions: • Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders. • Carry out installation both On Premise & Cloud in according to procedure and process. • Troubleshoot problems / errors encountered during installation. • Record all problems or errors that were encountered, including its resolution, where appropriate. • Record new customer requests as part of project handover documentation. • Conduct User Acceptance Test, User Training as per project methodology. • Provide Go-live support during system go live period. • Submit all documents upon completion of installation and handover to the support team in accordance with procedure as defined. • Perform other professional services duties as and when required. • Perform L1 and L2 duties including assisting in MY Global Helpdesk operations as and when required.• Create and proactively involve in the knowledge base best practice among the team. Requirements A bachelor degree would be desirable. Preferred field of study is computer science, information technology, quantitative sciences (such as Mathematics, Physics), or engineering with programming modules. • With 2 years of working experience in IT or IT project delivery. Those with more experience will be considered for more senior positions. • Hands-on competence of Microsoft Windows, Linux, SQL. Exposure to or knowledge of Amazon Web Services (AWS) would be an advantage. • Knowledgeable of computer network • Able to work outsides office hours occasionally • Must be able and willing to travel for project implementation • Experience in hotel industry would be an advantage • Good command of English. Competence in other languages would be an advantage • Please provide phone number which is accessible on Whatsapp.