Mandarin Trainer for Customer Service

Job Title -Trainer Language - Mandarin Reporting to Training Manager Location - Penang Responsibilities · Design effective training programs. · Prepare training materials. · Conduct training and refreshers. · Support and mentor new employees. · Conduct evaluations to identify areas of improvement. · Monitor, analyse & train trainees’ performance and call out any unusual trends. · Identify training needs by working with operations team and QA. Requirements Requirements · Degree in discipline or equivalent diploma · 3 years customer service experience with minimum 1 year training experience · Fast learner and independent · Minimum bi-lingual proficiency. · Language proficiency in English and Mandarin is mandatory. · Customer Service knowledge and/or experience is strongly preferred. · Proven experience as corporate trainer in the customer service industry is a plus. · Understanding of effective teaching methodologies and tools. · Willingness to keep abreast of new techniques in corporate training. · Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset. · Affluent communication, presentation, and public speaking skills. · Organizational and time management abilities. · Critical thinking, analytical and decision-making abilities