Portuguese Customer Support Agent - Cairo based / Egypt

Cross Border Talents is recruiting Portuguese Customer Support Agents to work in Cairo, Egypt. Key Responsibilities and Accountabilities • Handle inbound calls consistently meeting and maintaining Department standards and goals. • Ability to provide expert advice and accurate information to customers. • Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs. • Resolve calls and only escalating when all options have been ruled out. • Provide clear and concise documentation of all cases. • Meet schedule adherence goals set forth by the client. • Periodically make outbound calls to customers to follow up on a variety of issues. • Use multiple applications during call. • Decision Making Authority - Decisions Expected • Resolving customers issues • Addressing customers’ requirements Main Job Requirements - Education and Specific Training • University Graduates or an equivalent degree • College Drop outs: high school graduated or university drop outs for at least one year. - Work Experience • No Particular experience is required. • Previous customer experience is a plus. Requirements • - Technical Skills • Excellent command of the Portuguese Language (C1) • Ability to use computers • Ability to use internet applications • Typing speed of minimum 20 W/M & 80% accuracy • - Competencies and Specific Skills • Great verbal & written communication skills. • Has an ability to handle the customers’ issues. • Has the ability to solve problems in a short period of time. • Has the flexibility & adaptability towards the working conditions & hours. Benefits • Highest net salary in the industry range. • Language Bonus • You will be receiving your KPIs in the Euro equivalent • Overnight allowance • VPN Mobile allowance • Social insurance. • Medical insurance