Portuguese-speaking Customer Service Representative (Lisbon)

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands. Requirements • Citizen UE or Work Permit Portugal; • Fluency in Portuguese (C1/C2 Level or Native); • Good knowledge of English (B2 level); • Typing Speed: 25 words per minute. • Availability to work in rotating shifts • Good computer skills; • Any kind of previous experience or contact with clients • Excellent communication skills; • Good listening and empathy skills; • Good time management skills; • Team spirit and flexibility. Main Activities & Responsibilities • Answer to inbound calls and customer inquiries; • Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner; • To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database. • To troubleshoot through the use of open questions, support documents and system training. • To be able to offer recommendations to common problems or frequently asked questions Benefits • Competitive salary; • Meal vouchers; • Fixed-term, renewable employment contract; • Private health insurance after 6 months of contract signature (additionally to the standard insurance). • Sports activities and much more!!