Customer Service Representative

America’s Got Soccer is one of the fastest-growing youth soccer programs in the country. We’re passionate about delivering fun, high-energy experiences that create lasting memories for kids and their families. We’re looking for a Customer Service Representative to join our growing sales team. This is a full-time, in-office role focused on building relationships with families, creating opportunities, and closing deals. If you're someone who thrives in a competitive environment, loves the hustle, and gets excited about hitting targets and driving growth — we want to hear from you. Drive Enrollment Growth • Conduct high-volume inbound and outbound calls, emails, and follow-ups • Convert inquiries into registrations for camps, leagues, and programs Lead Generation & Pipeline Management • Proactively generate new leads through outreach and follow-ups • Build, manage, and maintain a healthy sales pipeline • Track all interactions accurately using CRM systems Customer Relationship Building • Build strong rapport with parents and guardians • Understand customer needs and recommend best-fit programs • Deliver a high-energy, positive, and professional experience Sales Execution • Confidently present program offerings and value propositions • Overcome objections and close enrollments • Consistently meet or exceed individual sales targets Bilingual Customer Support • Communicate fluently in both English and Spanish • Ensure all families feel supported, informed, and confident Cross-Team Collaboration • Work closely with operations and program teams • Share customer insights and feedback to improve offerings Requirements • Competitive Drive to Win • You are goal-oriented and motivated by performance metrics • Proven Sales Experience • Background in inside sales, lead generation, or customer acquisition • Demonstrated ability to close deals and hit targets • Pipeline & CRM Discipline • Experience managing leads and tracking activity in CRM systems • Organized and consistent in follow-ups • Strong Communication Skills • Confident, clear, and engaging communicator • Excellent interpersonal skills with both adults and youth • Bilingual (English & Spanish) • Required to effectively support our diverse community • Self-Starter Mentality • Able to work independently while contributing to a team environment • Takes initiative without needing constant direction • Complete both of our short assessments (about 5 minutes each) before or right after applying. Applications with both completed are reviewed first: • Culture Index survey • Skills game assessment Benefits Compensation: From $17.50 per hour