Support Engineer

About the Role: We’re looking for a skilled and service-oriented L1 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms. What is the scope & responsibility of the Role? • Support Apna’s IT Operations • Address user tickets related to hardware, software, and networking issues • Ensure timely patching, software installations, and updates on end-user devices • Conduct remote troubleshooting and resolve technical issues • Set up and configure laptops, desktops, and mobile devices for new joiners • Build software packages and manage Mac, Windows, and iOS/Android devices through MDM • Coordinate with L2/L3 teams for escalations and follow-ups • Comply with all company policies and procedures Skills/Strength of an Ideal Candidate • 2-3 years of relevant Service desk experience • Familiarity with Windows and macOS operating systems • Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira • Exposure to MDM tools like Jamf, Intune, or Kandji (a plus) • Good troubleshooting skills for laptops, mobile devices, and basic network issues • Knowledge of AV/VC systems and peripherals • Strong customer service mindset and willingness to learn • Ability to work in a fast-paced, collaborative environment • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role • Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc) • Troubleshoot client software and basic network connectivity problems • Ability to perform remote troubleshooting and provide clear instructions. • AV/VC deployment experience (Polycom, Zoom/BlueJeans) • Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis. Good Communication Skills