WB Client Services – Account Manager/ Connectivity Expert – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 month

Job Description WB Client Services – Account Manager/ Connectivity Expert (m/f) – Wholesale Banking Operations (COO) - Fixed-Term Contract 1.5 months   ING Luxembourg - Wholesale Banking Client Services are looking for an Account Manager/ Connectivity Expert (m/f).   As an Account Manager/ Connectivity Expert (m/f), your main tasks will be to : •    Manage a portfolio of clients in collaboration with the Relationship Managers •    Manage the connectivity channels of the clients (set-up and maintenance) of tools as such as Swfit, IBP, Ebics, … •    Ensure the day-to-day banking follow-up of clients by providing them a daily support (analysis, data management, client events, research, manage the entry into relations with new clients, follow up on payments, respond to clients' expectations and needs via telephone and email….) •    Follow-up and monitoring of the transactions of our clients (KYT) •    Ensure a smooth and safe management of clients’ data •    Build a strong collaboration within the team and other departments to serve the clients’ needs •   Respect and improvement of the processes •   Identify sales-leads and develop cross-selling of products such as electronic banking, foreign exchange, etc Your profile: Competencies / Behaviour: •    Good team spirit •    Risk Management oriented •    High level of communication •    Commercial skills •    Good administrative organization •    Autonomy and proactivity •    Adaptability •    Solution-oriented •    Proficiency in computer and office automation tools, in particular Word, Excel, Outlook, Internet and PowerPoint •    Good knowledge in KYC (Know Your Customer) •    Knowledge in E-banking tools and connectivity Experience: •    Studies in Economics/ Banking or Customer Service •    A first experience in the banking sector or Customer Service will be considered as an asset  Languages: •    Fluency in French and in English is mandatory