Intake Specialist- Oconomowoc (PT 2nd shift and Sundays)

*$1,000 Retention Bonus Available! The Intake Specialist serves as a patient advocate and allows access to life changing care for members of the community. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader. Job Duties and Responsibilities: 1. Accomplish the following pre-admission steps: • Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers. • Complete Admission assessments with potential patients and/or their representatives. • Demonstrate understanding and explanation of admitting processes. • Understand clinical criteria necessary for admission to Rogers’ programs. • Demonstrate understanding and explanation of all required admitting forms. • Demonstrate understanding and explanation of policies and procedures related to bed assignment and capacity limitations. • Describe levels of care within Rogers to potential patients and/or their representatives. • Gather demographic and insurance information of potential patients and/or responsible representatives. • Understand how to utilize and explain Rogers’ contracted payor listing. 2. Complete all documentation steps for each inquiry and assessment. • Ensure all inquiries are entered in the designated system and all necessary information is captured. • Ensure referral source information is obtained and entered for each inquiry. • Ensure all clinical information is entered accurately into admission assessment tool. 3. Adhere to department standards as it relates to performance measures. • Ensure quality of call meets department standards. • Ensure productivity meets department standards. 4. Connect potential patients and/or their representative with outside resources when indicated. 5. Collaborate with internal departments and external facilities/referents as it relates access to care. 6. Participate in the On-Call, weekend, and holiday schedule, as assigned. 7. Complete other duties as assigned by Admissions leadership. 8. Understand and apply policies and procedures in accordance with external regulatory agencies: • Including, but not limited to: Joint Commission, Health Information Portability and Accountability Act (HIPAA), Emergency Medical Treatment & Labor Act (EMTALA), 42 Code of Federal Regulations (CFR) and other regulatory agency compliance regulations. • Attend and participate in development opportunities to increase involvement and awareness of regulations. 9. Promote department goals and Mission of Rogers Behavioral Health: • Comply with Rogers culture agreements and all Hospital’s policies and procedures Schedule • Tuesday & Wednesday 3pm-8pm & Sundays 11am-09:30pm • Participation in Rotation for on-call, weekend and holidays Education/Training Requirements: • High School Diploma required • Bachelor’s degree preferred (in human services related field) • Minimum of 2 years’ experience in a health care setting strongly preferred • Customer service experience required. The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges. https://rogersbhfoundation.org/ EOE/MFDV Equal Employment Opportunity and Affirmative Action – Rogers Behavioral Health (rogersbh.org) With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: • Health, dental, and vision insurance coverage for you and your family  • 401(k) retirement plan  • Employee share program  • Life/disability insurance  • Flex spending accounts   • Tuition reimbursement  • Health and wellness program • Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)