Client Advisor

This role is for one of Weekday’s clients Salary range: Rs 200000 - Rs 600000 (ie INR 2 - 6 LPA) Min Experience: 2+ years Location: Delhi, India, new delhi JobType: full-time We are looking for a customer-focused Client Advisor with 2–4 years of experience in luxury retail sales, preferably in luxury jewellery, fine jewellery, or luxury fashion. The ideal candidate should have experience serving high-net-worth individuals (HNIs), delivering personalised shopping experiences, achieving sales targets, and building long-term customer relationships. The candidate should possess excellent communication and interpersonal skills, a strong understanding of luxury clientele expectations, and the ability to provide an exceptional in-store shopping experience. Requirements Key Responsibilities • Welcome and assist luxury customers, understand their preferences, and identify their specific requirements. • Provide personalised shopping assistance and recommend suitable jewellery products based on customer needs, occasions, and budgets. • Explain jewellery collections, product features, designs, and other relevant details to customers. • Drive sales and consistently achieve assigned monthly and category-wise sales targets. • Build and maintain long-term relationships with customers to encourage repeat purchases and customer loyalty. • Handle customer enquiries, complaints, returns, exchanges, and jewellery repair requests professionally. • Maintain attractive jewellery displays and ensure adherence to visual merchandising standards. • Manage daily inventory, maintain accurate stock records, and coordinate stock replenishment. • Follow store standard operating procedures (SOPs) and jewellery security protocols. • Gather customer feedback and share insights on product preferences and buying behaviour with internal teams. Required Experience and Skills • 2–4 years of experience in luxury retail sales, preferably in luxury jewellery, fine jewellery, or premium fashion retail. • Experience handling HNI and luxury clientele. • Strong understanding of personalised customer service and luxury retail expectations. • Proven ability to achieve sales targets and drive revenue. • Excellent communication, interpersonal, and relationship-building skills. • Ability to understand customer preferences and provide tailored product recommendations. • Experience in customer relationship management and client retention. • Knowledge of retail operations, inventory management, and visual merchandising. Must-Have Skills • Client Advisor • HNI Client Handling • Customer Relationship Management Good-to-Have Skills • Luxury Client Servicing • Jewellery and Gems • Luxury Brand Experience