Front Desk Agent

Hourly Rate: $34.87 Must be available for all shifts including 3rd shift (Overnight) Are you looking for a place where meaningful moments are made together?     At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.    Where great benefits lead to a life fulfilled.  • Competitive Pay  • Medical/Dental/Vision/401K opportunities  • Travel discounts  • Credit Union Membership  • Tuition Reimbursement  • Professional Counseling & Family Support  • Growth and Development Opportunities  • *Benefit Eligibility will vary by position    Site Specific Perks  • Free daily associate meal   • AAA Four Diamond Resort • Complimentary breakroom amenities & soft drinks • Bi-monthly and quarterly celebrations and awards • Company branded attire for outdoor associates • Complimentary work shoes • Discounts to onsite food outlets • Quarterly team luncheon celebrations and awards • Community service opportunities • Sustainability awards - Audubon Green Lodging    As a Guest Services Agent, a typical day will include:   • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.    • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.   • Answers telephone calls and routes calls to the proper department as applicable.     • May be asked to assist with bellman and runner duties depending on facility or location.    Guest Experience and Company Standards  • Welcome and greet guests and anticipate and address their needs.  • Interact with colleagues and guests professionally and promptly.  • Contribute to team goals.  • Always follow company policies and safety procedures.    To Become a Guest Services Agent at MVW:   • Available to work various shifts, holidays, and both weekend days.  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.   • Specific job duties may differ by property, size of team, or facility.  Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.