Vacation Advisor - Japanese / Mandarin / Cantonese Speaking

• Assisting 'live' verification for bookings submitted from Package/Day Teams. • Responsible for slot allocations and schedules. • Perform Quality Assurance checks during verification calls to eliminate incident reports. • Liaise with brokers through calls/ emails for any bookings submitted and maintain good log record for them. • Daily duties include handling customer service hotline for hotel reservations or enquiries for non-members and assist to resolve any complaints. • Invite guests to attend a personal preview of our Sales Gallery or to offer them a discounted holiday package or activate/verify open packages. • Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. • Encourage guests or callers to purchase or schedule preview package sales/tours. • Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. • Answer guest questions about property facilities/services. • Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to support to Customer Service focus. • Supports with the development and mentoring of other Marketing Team members as requested. • Performs other duties as assigned. Key Performance Indicators (Note that specific targets may vary accordingly to current business strategy): • Associate will be monitored twice a period and must achieve 90% proficiency. • Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period. • Associate must not exceed 8 hours per tour. • Associate must not fall below a 55% gross book to show rate in a given period. • Associate's productivity should not fall below other standards as defined by management. • Verify all packages sold by the Australian Call Centre Telemarketing unit • Undertake administrative process of packages where applicable • Activate current open dated pipeline of packages into available dates and tour slots CANDIDATE PROFILE  • Excellent written and oral communicative, verbal and non-verbal listening skills. • Fluent in English and a second language as required. • Proficient in Japanese Level N1 or N2 (supported by JLPT or equivalent certification) • Positive and enthusiastic attitude. • Presents a professional and knowledgeable image. • Ability to represent MVCI in a courteous, enthusiastic and diligent manner. • Proven experience using persuasive techniques • Experience in direct marketing or promotional sales will be advantageous. • Proven ability to work in a team environment and interact with all levels of the organization. • Working knowledge of Microsoft Excel and Word • Patience and understanding, especially with any language related barriers. • Must be able to handle a flexible work schedule which will include weekends and evenings • Experience in high volume, fast-paced, results oriented business environments. #imvwap Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.