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Customer Service Lead
Placements24 · East London, South Africa · On-site · Posted 3 days ago
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About the job
About the Role Our client, a renowned lifestyle brand specializing in premium home goods, is seeking an experienced and empathetic Customer Service Lead to manage their service operations in East London . This role is critical for ensuring exceptional customer satisfaction and efficient resolution of inquiries and issues. The Customer Service Lead will oversee a team of customer service representatives, develop service protocols, monitor performance metrics, and act as a point of escalation for…
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