AV Technician

WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. POSITION OVERVIEW: The Audio Visual Technician acts as the primary user-facing support staff for IT. In this role you will enthusiastically teach internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and video calls. WHAT YOU’LL DO: • Work with events- and communication teams on Town Hall requirements and manage all parties involved to ensure a seamless execution. • Provide advisory on AV setup (facilities, infrastructure, recording) • Schedule setup and on-site support Cisco TelePresence (Executives only) • AV hardware maintenance and vendor management, trouble-shooting, root cause investigation • VC firmware upgrades and testing. • Setup and on-site support Video Call (all clients), laptop setups, camera / microphone adjustments • Perform video conference firmware upgrades and testing • Schedule and monitor video conference call • Support and manage virtual meeting rooms • Manage channels of Audio Video control system/ Internet Protocol Television system • Manage the operation of broadcasting recording camera (ie. announcement recordings), editing and upload to intranet. • Monitor and manage audio levels during event for speakers, manage cameras, lights, video over TriCaster, WebEx, broadcasting from Audio-Visual booth • Phone / Email / Calendar Management (Audio-Visual support hotline, user email Video Call bookings, assist telepresence booking) and team calendar, priority management for Executive meetings) • Provide monthly report on support volumes, analysis and issues with action plans • Assist audio bridge issues • Support Trading floor events (IPTV only) • Provide advisory on Audio-Visual setup (facilities, infrastructure, recording). • To support Audio-Visual products / solutions : Video Conference, Cisco Telepresence, Laptop/iPad, setups, meeting room to connect Virtual desktop/ desktop • WebEx / Teams/ Zoom/ Audio bridges • Manage channels of AMX IPTV system • Audio-Visual controls, TV broadcasting • VC call scheduling in VQ and monitoring. Managing of virtual meeting rooms (trading floor). WHAT YOU NEED TO SUCCEED: • Min of 3 year working experience in AV support environment • Good understanding and knowledge in video call connections, Digital Media Switchers, audio mixer, camera control. • Good level of experience with virtual call (include but not limited to Webex/Zoom/Team) setup and connect • Good level of experience with supporting change and incident management • Good documentation skills and record keeping • Experienced in hardware support, breakfix and troubleshooting. • Experienced in live event support/logistic • Proficiency in English language and local language where the technicians are based • Ability to respond to issues and provide timely update, and escalation EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #INDAPAC