Shift Lead/Real Time Analyst Questions

The Nielsen Company · Guadalajara, México · On-site · Posted 4 days ago

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About the job

Job Description The Shift Lead / Real-Time Analyst oversees the on-shift performance management of Call Center Agents and monitors sample throughput across our automated dialer systems. In this role, you will drive operational excellence by balancing real-time queue demands, maximizing agent productivity, and ensuring research calling campaigns meet daily and project-based production targets. You will serve as the frontline operational resource, translating performance metrics into real-time st…

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