Senior Associate, IT Support Specialist, Technology & Operations, DBS Australia (Sydney)

Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Technology Operations & Support • Provide hands-on Level 1 and Level 2 support across end-user computing, workplace technology, infrastructure, network connectivity and core IT services. • Diagnose and resolve technical issues affecting desktops, laptops, printers, mobile devices, applications and network services. • Coordinate with regional and Group Technology teams to investigate and resolve complex incidents and service disruptions. • Support day-to-day technology operations to ensure high availability and performance of business-critical systems and services. Infrastructure & Technology Management • Configure, deploy and maintain technology infrastructure, including workstations, operating systems, enterprise software and supporting platforms. • Support infrastructure lifecycle activities such as patching, software upgrades, hardware refreshes and asset management. • Assist with technology modernisation initiatives and the implementation of new infrastructure and technology solutions. • Maintain accurate technical documentation, including asset inventories, network diagrams, operational procedures and troubleshooting guides. Technology Risk, Controls & Governance • Support the operation of the Branch's technology control environment in alignment with internal policies, technology standards and regulatory requirements. • Monitor and track technology risks, control gaps, end-of-life/end-of-support assets and remediation activities. • Participate in control reviews, audit activities, risk assessments and compliance initiatives. • Contribute to change, configuration and access management processes to maintain a secure and controlled technology environment. Vendor & Third-Party Management • Support vendor onboarding, due diligence assessments and ongoing operational governance activities. • Monitor vendor performance against service level agreements (SLAs) and agreed service commitments. • Work with vendors and internal stakeholders to resolve technology issues and drive service improvements. Project Delivery & Stakeholder Engagement • Support the delivery of technology projects and infrastructure initiatives in collaboration with local, regional and Group Technology teams. • Participate in technical discussions, impact assessments, testing activities and implementation planning. • Build effective working relationships with business users, vendors and technology teams across multiple locations. • Contribute to knowledge sharing and continuous improvement initiatives within the team. Requirements • 3–5 years of experience in IT infrastructure, systems administration, technology operations or end-user support. • Experience supporting enterprise technology environments within financial services or other regulated industries is advantageous. • Demonstrated hands-on experience in troubleshooting, deployment and maintenance of enterprise technology infrastructure and services. • Experience working with multiple stakeholders, vendors and cross-functional technology teams. • Degree in Computer Science, Information Technology or a related discipline. • ITIL Foundation certification, or equivalent knowledge of IT service management principles. • Certifications or training in cloud technologies, enterprise networking, systems administration or infrastructure platforms will be viewed favourably. • CCNA, CCNP or equivalent networking knowledge is advantageous. • Good understanding of Microsoft Windows environments and enterprise workplace technologies. • Knowledge of networking fundamentals including TCP/IP, LAN/WAN, DNS, DHCP, Wi-Fi, routing and switching concepts. • Familiarity with Active Directory, endpoint management, user access administration and infrastructure support. • Exposure to cloud platforms, infrastructure services and data centre technologies is desirable. • Understanding of technology risk, information security and operational controls within enterprise environments. • Strong communication and stakeholder management skills, with the ability to explain technical concepts to both technical and non-technical audiences. • Proactive problem solver with strong analytical and troubleshooting capabilities. • Organised, detail-oriented and able to manage multiple priorities in a dynamic environment. • Team player with a collaborative mindset and willingness to contribute beyond immediate responsibilities. • Demonstrates initiative, accountability and a commitment to continuous learning and improvement. Location: DBS Sydney Job: Technology Schedule: Regular Employee Status: Full time