HR Strategy & Operations Planning , Rakuten Mobile Shop Business - Outsourcing Company Management Section , Business Operations Department , Area Business Super

Job Description: Department Overview We are responsible for creating customer touchpoints and driving business growth through real-world channels, with a core focus on Rakuten Mobile shop operations. Our stores serve as the "front line of customer engagement," offering services across the Rakuten Group’s portfolio-including telecommunications, finance, and e-commerce-and play a vital role in supporting the brand experience. Strengthening our stores and accelerating business growth through human resources strategy. The Workforce Strategy Section is an organization that manages the entire process from business planning to personnel planning/allocation, transitioning existing stores to direct management, launching new stores, collaborating with outsourced partners, and improving store performance. ・Personnel and Allocation Strategy to Achieve Business Plans We design staffing requirements based on store opening and operational plans, and manage recruitment, allocation, and onboarding. By visualizing "who, where, and how many people are needed by when," we support the realization of our business plans. ・Transformation of Store Operation Models Based on store performance and staffing data, we design optimal operational structures, including both directly managed and outsourced stores. We aim to build a stronger store network by transitioning existing stores to direct management and enhancing collaborations with outsourced partners. ・Maximizing Store Performance We identify issues through data such as staff composition and store performance to improve allocation and operational schemes. From both human resources and operational perspectives, we aim to improve store KPIs such as CVR, Apps, and ARPU. Position: Why We Hire Rakuten Mobile is expanding its shop network to maximize customer acquisition. With the expansion of our store network, the role of the Workforce Strategy Section is growing, encompassing not only personnel planning and allocation to ensure the successful launch of new stores but also the optimization and performance enhancement of existing stores. To further accelerate business growth from the perspectives of HR and store operations, we are strengthening our organizational structure and looking for new members to join us in driving the growth of our store business. Position Details ・Formulation and implementation of personnel planning and allocation strategies based on new store openings and existing store operational plans. ・Strategy development for transitioning outsourced stores to direct management, selection of target stores, and management of the transition project. ・Negotiation with multiple external entities, including staffing agencies and outsourced partners, and the construction of large-scale talent acquisition and allocation schemes. ・Identification of issues through analysis of store performance and personnel data, and the planning and promotion of measures to improve store performance. ・Budget management (scale of billions of yen), business plan formulation, and reporting to executive management. ・Development of organizational and operational frameworks and promotion of cross-functional projects in line with business expansion and transformation of operating models. Work Environment ・Team composition: 1 Department Manager, 4 Section Managers, 17 members. ・A diverse team consisting of Rakuten Group new graduates and experienced professionals from various backgrounds, including other telecommunications carriers, manufacturing, human resources, and finance. Mandatory Qualifications: ・Experience in business planning or strategy development, identifying issues, and driving initiatives from planning through to execution. ・Experience in proactively driving projects and initiatives by coordinating and collaborating with multiple internal and external stakeholders. ・Skills to analyze the current situation based on quantitative data such as sales and KPIs, and to identify issues and propose improvement actions. ・Basic PC skills necessary for planning work, including data aggregation/analysis using Excel and the creation of proposal/report materials using PowerPoint. Desired Qualifications: ・Ability to identify issues independently, without being bound by existing frameworks or assumptions, and the ability to drive tasks forward with speed while involving those around you. #business #StrategyPlanning #GroupSalesDivision #RakutenMobile Languages: English (Overall - 2 - Intermediate)、 Japanese (Overall - 4 - Fluent)