Incident Management Staff - Risk and Compliance Section, Group Governance and Compliance Department, Group Compliance Supervisory Department

Job Description: Business Overview Rakuten Group’s basic management philosophy is to “empower people and society through innovation.” Rakuten Group operates a diverse range of businesses in Japan and globally, including e-commerce, fintech, mobile, and digital content. As our businesses and organization continue to expand and become more complex, it is increasingly important not only to appropriately identify and manage incidents, but also to leverage the insights gained from them to strengthen risk management and governance across the Group. In this position, you will contribute to strengthening the resilience of Rakuten Group by advancing incident management across the entire Group. Department Overview The Incident Group within the Risk & Compliance Section is responsible for overseeing incident information across Rakuten Group, ensuring appropriate escalation and management reporting, and planning and improving incident management frameworks, including rules, processes, systems, and training. Our mission goes beyond responding to individual incidents. We analyze issues across multiple businesses and Group companies and work to build more effective incident management frameworks. This position offers the opportunity to work with a wide range of stakeholders, including various business units, risk and compliance functions, and senior management, and to directly contribute to strengthening governance and risk resilience across Rakuten Group. Position: Why We Hire Going forward, it will be increasingly important not only to operate existing incident response processes, but also to analyze incident trends and issues across the Group and continuously improve our rules, processes, and systems. We are therefore looking for someone who can proactively identify and structure issues and drive improvements in collaboration with diverse stakeholders. In the future, we expect this person to play a key role in advancing risk management and governance across Rakuten Group. ・Business/Organization Appeal This role manages incidents across multiple Rakuten Group businesses, including e-commerce, fintech, and mobile. In addition to incident response, you will contribute to executive reporting and improvements to group-level control frameworks and operating mechanisms. ・Autonomy/Culture Appeal In a lean team environment, you will have the freedom to take ownership and drive improvements to rules, processes, and systems. We are actively introducing new approaches, including AI-driven incident management. ・Skills/Career Path You can expand from hands-on incident management to higher-level work such as analytics, designing governance processes, executive communications, and cross-functional programs across the group. ・What Makes Rakuten Unique Rakuten’s broad business portfolio allows you to engage with diverse incidents and stakeholders, strengthening your experience in enterprise-wide risk and governance. Position Details You will manage incidents across the Rakuten Group and help improve the Group’s ability to respond to risks. You will assess incident impact, work with other teams, report to senior management, improve rules and processes, analyze data, and run training programs. ・Review incidents from group companies and business teams, evaluate impact, and handle escalations ・Work with related teams on major incidents and follow up to prevent repeat issues ・Plan and support incident management activities, and create internal rules and guidelines ・Create reports and presentation materials for management meetings, the Board, and risk meetings ・Analyze incident data, find group-wide trends, and suggest improvements ・Plan and run training and awareness activities for the whole group ・Improve incident management processes and tools using AI and other technologies Work Environment ・Risk & Compliance Section: 11 members, including 2 members and 1 temporary staff member in the Incident Group ・Primarily employees in their 30s and 40s ・Hiring ratio (new graduate : mid-career): 1:9 ・Our team includes people with different backgrounds, such as customer support and compliance in insurance, and hygiene management in manufacturing. ・After joining, they work on incident response and also help improve processes, management systems, and projects. ・Some members have moved to Marketing or Information Systems functions after gaining approximately three years of experience in risk management. They have leveraged the problem-solving, stakeholder coordination, and project management experience gained through incident management to broaden their careers into various fields. Mandatory Qualifications: ・Risk management experience at a company (any industry is OK) ・Experience thinking through complex problems in a logical way and driving actions-from finding the issue to planning and delivering the solution ・Experience explaining complex risks in a clear way to many stakeholders, including executives, and building agreement across teams Desired Qualifications: ・Experience in incident management, crisis management, or risk management ・Experience in governance, internal controls, or compliance across the company or group ・Experience planning and leading projects ・Experience writing materials and reports for executives ・Experience finding issues and suggesting improvements using data ・Experience improving work processes with AI, RPA, or similar tools ・Able to read English documents and communicate in English by email or chat Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo Related Pages ・Employee Benefits: https://global.rakuten.com/corp/careers/benefit/ ・Employee Conditions: https://global.rakuten.com/corp/careers/information/ ・Culture: https://global.rakuten.com/corp/careers/culture/ #corporate #legal #IP #audit #operationdiv Languages: English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)