Senior Specialist, Sales Operations

Job Title: Senior Specialist, Sales Operations Job Description: The Role:  • Responsible for order management (order & quote… entry processing through SAP)   • Responsible for shipping arrangement and on-time delivery  • Customer demand management and order fulfillment  • Obtain customer insight through daily communication and analyze the demand/supply through sales forecast and customer usage  • Be familiar with policies and procedures to perform daily operations and meet SOX control  • Effectively collaborate with the relevant departments for problem solving with timely response  • Maintain standardized and up-to-date SOP  • Maintain daily achievements by communicating key information, coordinating actions, obtaining expert opinions, reviewing open issues and action items, and contributing information across departments  • Act as the primary point of contact for customers, ensuring their needs are understood and addressed promptly.  • Build strong, trust-based relationships with customers through proactive and clear communication.  • Complete the assigned tasks and response proactively  In this role you will:  • Respond to customer’s issue with a sense of urgency and find the resource to provide the solution  • Proactively review the related process and improvement plan to drive process efficiency  • Open to suggestions and flexibility in adjusting work processes  Traits we believe make a strong candidate:  • Bachelor’s degree  • More than 5 years of relevant experience in Semiconductor and in Customer Service role  • Knowledge and hands on experience in SAP system  • Solve daily operation issues with proactive attitude to learn, teach and lead & self-motivated mindset.  • Strong communication and influencing skills with all levels of the organization  • Expertise in fostering a work environment characterized by "possibility thinking", motivation, accountability, effective teamwork and open to challenges.  • Solid communications skills including ability to analyze data as well as present information to cross-functional areas throughout the organization  • Ability to actively seek solutions to problems and improve the process while achieving the best results possible  • Take proactive action for prevention or repeating error  • Positive attitude and ability to adapt to change  • Open-minded, willing to share ideas with the team and have teamwork spirit.  • Familiar with MS Office (MS Word, Excel, PowerPoint. Excel skill is highly required)  • Excellent excel, data analysis, and problem-solving skills  • Fluent in both spoken and written English    Your success will be measured by:  • People and Teamwork  • Accountability, Integrity and Trust  • Creativity and Innovation  • Dedication to Excellence