Usher - MGM Grand Theater

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As an on-call Usher at MGM Grand, you will play an essential role in creating a welcoming, organized, and memorable experience for guests attending our live entertainment productions, including Now You See Me and Aces of Comedy. In this fast-paced, high-energy environment, you will assist guests with seating, provide directions and event information, and maintain a safe and enjoyable atmosphere throughout each performance. From delivering exceptional guest service to confidently addressing concerns and enforcing venue policies, you will help ensure every guest enjoys a seamless entertainment experience. THE STARTING RATE: $22.4233 THE DAY-TO-DAY: • Assist with planning and executing property casino events, to include creating and developing event concepts and themes, managing creative process for Special Event invitations and collateral, and ensuring consistent best practices are applied • Welcome and assist guests attending live entertainment events, providing exceptional service, directions, seating assistance, and general venue information • Manage guest seating, verify tickets and seating assignments, and assist with crowd movement to maintain an organized and enjoyable event experience • Uphold established venue policies and procedures, including seating restrictions, smoking regulations, and appropriate guest conduct, while maintaining professionalism and discretion • Address guest concerns, complaints, and challenging interactions, utilizing effective communication, sound judgment, and de-escalation techniques to resolve issues • Monitor guest activity and event areas to identify potential safety concerns, disruptive behavior, and situations requiring additional assistance • Respond to unexpected event changes, guest disturbances, and operational concerns while maintaining a calm, professional, and guest-focused approach • Support established emergency response and evacuation procedures, communicating concerns and coordinating with Security, medical personnel, and other departments as needed. • Collaborate with entertainment operations, Security, and other venue personnel to maintain a safe, welcoming, and well-organized environment throughout each performance THE IDEAL CANDIDATE: • Must be a minimum of 18 years of age • Prior experience in an usher, entertainment, or event operations role, preferably within a hotel, resort, theater, or live entertainment venue THE PERKS & BENEFITS: • Wellness incentive programs to help you stay healthy physically and mentally • Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more • Free meals in our employee dining room • Free parking on and off shift • Health & Income Protection benefits (for eligible employees) • Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14183 Are you ready to JOIN THE SHOW? Apply today!