Customer Service Advisor Senior

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Global Payments, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. What makes a Globalpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Globalpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. About the team Based in our Gateshead site, our technical support representative provide day-to-day technical support for network infrastructure and desktop systems software and hardware to ensure proper operation of technology applications and equipment. The team work directly with customers, you’ll ensure they are getting the most out of our products and services. What you’ll own As a Support Representative, you will work with Global Payments clients to provide in-depth product support. • Providing technical support for Global Payments products both over the phone and occasionally f2f. • Performing account management that includes adding and deleting users, creating new user accounts, and modifying accounts. • Maintaining passwords, data integrity, and file system security. • Communicating highly technical information in layman terms to non-technical customers and internal stakeholders. • Recommending hardware and software solutions. • Maintaining a high level of Quality and Customer Satisfaction scores.   What you will need: • Experience providing customer service at top level. • Top quality soft skills. • C+ grade in maths and English GCSE or equivalent. • Ability to compose written responses at a high level.   Added bonus if you have: • Experience providing technical support assistance. • Ability to demonstrate top level customer service with Corporate customers B2B.   ​What makes a Globalpayer At Global Payments, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team. • Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers. • Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up. • Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.   Global Payments perks - what we’ll bring for you We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect. • A competitive salary and benefits. • Time to support charities and give back to your community. • Parental leave policy. • Global recognition platform. • Global employee assistance program.