Residence Specialist

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Job Category: Academic Staff Employment Type: Regular Job Profile: Compliance Specialist III Job Summary: The Residence Specialist will join a dynamic and supportive team within the Office of the Registrar, working collaboratively with team members to provide exceptional service to students and families. In this role, the successful candidate will develop expertise in interpreting and applying complex laws, policies, and regulations governing residency for tuition purposes under Wisconsin's Residency for Tuition Law. The Residence Specialist is responsible for reviewing residency claims, determining tuition residency status, and advising students and families on the requirements for establishing and maintaining resident tuition classification. The position serves as a key resource throughout the residency determination process, providing guidance to students and campus partners while ensuring consistent and equitable application of state law. The Residence Specialist also supports the lead Residence Specialist in coordinating appeals reviewed by the Nonresident Tuition Appeals Committee. While prior experience with a Student Information System (SIS) or residency-specific software is not required, the ideal candidate will be comfortable working with databases and other technology, possess strong analytical and problem-solving skills, and demonstrate a commitment to continuous process improvement. This position reports to the Assistant University Registrar for Enrollment & Residency in the Office of the Registrar. The Office of the Registrar, a part of the Division of Enrollment Management, collaborates and engages with the campus community to ensure we effectively and efficiently meet the needs of faculty, staff, and students by continuously supporting the teaching and learning mission of the University of Wisconsin–Madison and embracing the Wisconsin Idea. Key responsibilities for this role include: - Reviewing and determining residency status for tuition purposes in accordance with Wisconsin's Residency for Tuition Law. - Educating and advising students, families, faculty, staff, attorneys, and members of the public on residency requirements, policies, and the application of state law. - Providing administrative and operational support for the Nonresident Tuition Appeals Committee, including the coordination of residency appeal processes. - Maintaining and enhancing communications, business processes, and administrative systems to improve service delivery, efficiency, and the overall student experience. Key Job Responsibilities: • 5% Unique Responsibility: Meet the documented Office of the Registrar standards including but not limited to: standards in customer service, participation, communications, professional development, and testing of processes/systems. Perform other duties as assigned. • 5% Unique Responsibility: Demonstrates commitment to the University’s mission statement, particularly to be sensitive and responsive to those groups which have been underserved by higher education. Participation in related learning activities is expected • 60%: Audits and serves as a subject matter expert and point of contact for potentially affected units and affiliated organizations, ensuring appropriate notices are issued relating to compliance • 15%: Assists leadership with developing and publishing compliance reports in accordance with established laws and regulations • 15%: Collaborates with other institutional compliance subject matter experts to review procedures and make change recommendations to leadership Department: The Division of Enrollment Management (DEM) believes in our ability to contribute towards an ecosystem of innovation. Through this relentless desire for bold ideas, DEM leads a comprehensive strategic enrollment approach to attract, enroll, support, and graduate the most talented students. We foster equitable and seamless experiences, value research in practice, engage in responsible stewardship, provide inclusive support, collaborate, and increase access to higher education to accomplish our goals. With students firmly at the center of our actions, decisions, processes, and services, our work helps to deliver the impact of UW-Madison as a world-class institution that enriches communities across the globe. The Division is comprised of a dedicated team of over 400 team members and includes the Office of Admissions and Recruitment, the Office of Student Financial Aid, the Office of the Registrar, and the Office of the Vice Provost for Enrollment Management. DEM invests in the professional growth of our team members and is committed to the highest standard of service for students, colleagues, visitors, and other partners. Compensation: Minimum annual salary for this position is $70,000. Actual salary will depend on the selected candidate's qualifications at time of hire. This position is eligible for a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. Review the benefits summary for more information. Required Qualifications: -Two or more years working experience in higher education -Strong attention to detail and demonstrated skills in accuracy, organization, critical thinking, and analysis -Demonstrated ability to interpret and apply complex laws, regulations, policies, and procedures to individual circumstances and cases -Ability to effectively manage competing priorities, meet established deadlines, and maintain accuracy in a high-volume work environment -Excellent written and verbal communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences -Demonstrated ability to navigate sensitive and challenging conversations with individuals using professionalism and sound judgment -Demonstrated ability to appropriately handle confidential and sensitive information with discretion and in accordance with applicable policies and requirements -Strong technological aptitude and a data-informed approach to work, with the ability and willingness to learn and effectively use new software, systems, and technology Preferred Qualifications: -Experience working with student information systems and other technology or systems used to collect, evaluate, and analyze residency requirements -Knowledge of and experience interpreting and applying laws, regulations, policies, and procedures related to residency determination in a higher education setting, preferably at a large, complex institution, or comparable experience applying complex regulatory requirements to individual cases -Demonstrated experience in administrative process design and improvement Education: Bachelor's Degree Preferred. How to Apply: To apply for this position, select either “I am a current employee” or “I am not a current employee” under Apply Now. Please upload the following required documents: • Cover letter • Resume  Your cover letter and resume should address how your training and experience aligns with the qualifications listed above. Application reviewers will rely on these written materials to determine which applicants move forward in the process. You must submit all required documents to be considered for this position. Important: The application has only one attachment field. Upload both your cover letter and resume in that field, either as a single combined file or as multiple files in the same upload area. Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in th