Medical Records Specialist

Location: Hematology & Oncology Associates of FredericksburgHiring Range: $16.49 - $23.77 Position Summary Responsible for preparing all new patient and hospital follow-up (HFU) patient charts.  Requests patient records from other physicians and hospitals.   Send out all requested records to outside physicians. Key Performance Areas • Sort, file, and collate a variety of medical records and information into patient medical records in appropriate sequence and in accordance with established procedures. • File and retrieve medical records by patient name in alpha order and by physician.  Research lost or missing records in accordance with established procedures. • Responsible for records of patients and coordination of release of information. • Examine patient medical records for completeness ensuring all required information is included. • Coordinate requests from clients for access to medical records. • Answer telephone and take requests for medical records or information regarding patient care. • Assist in daily operation; to include scanning, chart prep, pulling and filing charts, chart labels, and cleanliness of areas. • Pick up and deliver patient medical records from designated areas in accordance with prescribed daily routine. • Prepare (print) name labels and affix to all new patient and hospital follow up charts. • Maintain fax machine with supplies. • Distribute received faxes promptly. • Open, sort, and distribute daily mail and any other reports delivered by lab facilities, home health agencies, etc. • Maintain and ensure the confidentiality of all patient and employee information at all times. • Request records as indicated by the doctor on the medical record section of the router from other physicians, lab facilities, etc. for established patients. • Fax or mail records requested by patients or outside physicians. • Send charts to administrative office for copying by outside copying company in response to subpoenas or other legal requests per policy. • Answer telephones promptly and route calls or take messages as appropriate. • Comply with all Federal and State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and collections. • Adhere to all AON and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan. • Keep work area and records in a neat and orderly manner. • Maintain all company equipment in a safe and working order. • Assist in training other AON employees. • Will be expected to work at any AON location to help meet AON business needs. • Will also be expected to work overtime when given sufficient notice. Required Qualifications Education • High School Diploma; Associates degree a plus. Experience • Experience in the healthcare field, preferably in a clinical setting. • Understanding of documentation requirements for medical records. • Attention to detail with strong ability to multitask. • Excellent interpersonal skills.   • Strong communication skills with a wide variety of personalities. Core Capabilities • Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment. • Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. • Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback. • Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations. • Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.   • Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. • Computer Skills: • Proficiency in MS Office Word, Excel, Power Point, and Outlook required. #AONA