Business Analyst / Quality Assurance (BA/QA) Manager (AL-FNC251007 002/01)

The BA / QA Manager is a pivotal leadership role responsible for overseeing both business analysis and quality assurance functions within the organisation. This individual will lead a team of Business Analysts and QA professionals, ensuring that business requirements are accurately captured, systems are thoroughly tested, and solutions delivered meet business objectives and quality standards. The BA / QA Manager acts as a bridge between business stakeholders and technical teams, driving the successful delivery of projects and continuous process improvement. Key Responsibilities Team Leadership & Development: • Lead, mentor, and develop a team of Business Analysts and QA specialists. • Set team goals, conduct performance reviews, and identify training and development opportunities. Business Analysis: • Oversee the gathering, documentation, and analysis of business requirements from stakeholders. • Facilitate workshops, interviews, and meetings to elicit requirements and clarify business needs. • Ensure creation and maintenance of detailed business process models, user stories, and functional specifications. Quality Assurance: • Develop and implement QA strategies, test plans, and procedures to ensure the delivery of high-quality solutions. • Supervise the execution of manual and automated tests, ensuring thorough coverage and defect tracking. • Drive continuous improvement of QA processes and tools. Stakeholder Management: • Serve as the primary point of contact between business users and IT teams. • Manage relationships with project sponsors, business owners, and external vendors. • Communicate project status, risks, and issues to stakeholders in a timely manner. Project Delivery: • Ensure projects are delivered on time, within scope, and to defined quality standards. • Contribute to project planning, estimation, and resource allocation. • Monitor and report on project progress and team performance. Requirements Required Qualifications & Skills • Bachelor’s degree in Information Technology, Business, or a related field (Master’s degree preferred). • Proven experience (typically 5+ years) in business analysis and/or quality assurance, with at least 2 years in a leadership or managerial role. • Strong knowledge of business analysis frameworks (e.g., BABOK) and QA methodologies (e.g., ISTQB). • Experience with project management methodologies such as Agile, Scrum, or Waterfall. • Excellent analytical, problem-solving, and critical thinking skills. • Exceptional communication and interpersonal abilities, with experience presenting to senior stakeholders. • Proficiency with business analysis and QA tools (e.g., JIRA, Confluence, test automation suites). • Ability to manage multiple priorities in a fast-paced environment. Preferred Attributes • Relevant certifications such as CBAP, PMI-PBA, or ISTQB Advanced Level. • Experience in the industry sector relevant to the hiring organisation (e.g., finance, healthcare, technology). • Track record of driving process improvement initiatives and successful project delivery.