DC Operations Shift Lead (SS-FNW250905 003/04)

About the Role We are seeking experienced DC Operations Shift Leads to join our team in managing mission-critical data centre operations. In this role, you will lead a shift team to ensure smooth and reliable operations, handle escalations, and uphold compliance standards across multiple sites. Key Responsibilities • Lead and supervise the DC shift team to ensure seamless daily operations. • Allocate shift patterns, oversee handovers, and monitor task completion. • Manage escalations, liaise with stakeholders, and ensure SLA/KPI compliance. • Oversee incident management, ticketing, and service requests in line with SOPs. • Conduct routine DC operations, including rack/stack, cabling, equipment setup, and vendor management. • Drive onboarding, training, and competency reviews of shift members. • Maintain accurate documentation (SOPs, EOPs, escalation matrices, incident reports). • Represent the shift team during audits, reviews, and stakeholder meetings. • Collaborate closely with Operations, Facilities, Service Delivery, and Security teams. Requirements • Minimum Diploma in IT, Engineering, or related field. • At least 3 years’ experience in a Data Centre environment, with 2 years in a team leadership role. • Strong leadership, analytical, and problem-solving skills. • Excellent communication and interpersonal skills; ability to draft SOPs, reports, and formal communications. • Proactive, with strong initiative in managing operations and incidents. • Ability to coach, mentor, and supervise effectively. • Willingness to work 12-hour rotating shifts (day and night). What We Offer • Performance Bonus • Shift Allowance • Handphone Allowance