Desktop Engineer -ST-FNC240509 004/01

The Company: Our Client is a multinational technology leader in the industry that is expanding the business. The Role: As a Desktop Engineer, you will be responsible for the following: • Performed Desktop Support services to users. • This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. • Perform imaging/re-imaging. • Asset inventory tasks. • Provide technical escalation to 3rd party vendor or resolver groups (where appropriate). • Updates Incident records. • Creates and updates work instructions (where necessary). • Document standards and procedures (where necessary). Requirements • 1 year or more of Windows 10 and Microsoft Outlook Client. • 1 year experience providing desktop remote support • Clear Spoken & Written English. • Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages. • Demonstrate knowledge in the support of workstations, and related components. • Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365. • Have knowledge with desktop operating systems, including Microsoft Windows 10. • Good verbal and written communication skills. • Good coordination skills. • Ability to prioritize effectively and work with a sense of urgency. • Effectively communicates with teammates and managers.