Helpdesk Engineer - ST-FNW240531 013/01

The Company: A leading logistics company is expanding the team and is looking for Helpdesk Engineers. The Role: 1. Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat. 2. Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience. 3. Proactively engage with customers to promote the use of applications, highlighting their benefits and features. - Educate users on software functionalities and encourage the adoption of new features. 4. Actively gather feedback from customers regarding their experiences. - Document and categorize customer feedback, ensuring clarity and detail. - Regularly report customer feedback to the application owner for improvements. Requirements • With 2-3 years' experience in a Customer Technology and applications support related role with helpdesk experience. • Good working knowledge of web-based and eCom, CRM, logistics applications. • Proficient in English (both spoken and written) Benefits • Fixed and variable allowances • Fixed and variable bonuses