Infrastructure Support Analyst - ST-FNC240301 001/01

The Company: Our Client is a leading communications technology enterprise. They are expanding the team and are looking for a Infrastructure Support Analyst. The Role: • 24 x 7 Operations for pro-active monitoring on infrastructure. • Provide 1st level troubleshooting on all reported incidents or system triggered alerts and escalation to level 2 resolver groups as per work instructions. • Track and provide timely updates to customers on status of outstanding issues within target service level. • End-to-end ownership of incidents and follow-up on reported issues till closure. Ensure accurate and complete information has been captured in the ticketing system. • Handle initial classification/prioritization of incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status. • Execute Scheduled tasks (E.g ITOps, Deployment). • Execute planned schedule deployment. • Provide feedback on deployment. • Device Lifecycle management. Requirements • Tertiary education: (Bachelor’s degree / Polytechnic Diploma) in Computer Science, Information Technology or Information System. • At least 1 year working experience in IT Infrastructure Operation and/or Support (LAN/WAN/Systems/Cloud). • Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.). • Strong critical thinking and problem-solving skills and a passion for information security. • Fluent communicator in both written and spoken English; Good interpersonal skills. • Okay to perform shift work: 4 days per week, 44 hours per week, 0800hrs – 2000hrs, 2000hrs – 0800hrs Benefits • Allowances and bonuses.