Network Firewall Engineer L2 (AL-FNC250528 005/01)

This role is essential for managing and supporting the firewall and broader network infrastructure within public healthcare environments. The Level 2 Network Engineer will work collaboratively with Level 1 and other Level 2/3 teams to ensure secure, stable, and efficient network operations across multiple locations. Key Responsibilities: • Provide Level 2 support for firewall and intrusion prevention systems (IPS)—handling setup, rule management, monitoring, and troubleshooting. • Collaborate with cross-functional teams to support network and security devices deployed across multiple healthcare campuses. • Maintain and optimize firewall configurations and policies in alignment with security standards. • Respond to security incidents in coordination with the security operations team, including root cause analysis and remediation. • Support core network infrastructure, including routers, switches, and wireless controllers. • Participate in change management processes and assist with root cause analysis for network or security-related problems. • Ensure SLAs are met and contribute to regular performance and incident reporting using ITSM/ITOM tools. • Contribute to capacity planning and system optimization efforts for both firewall and network components. • Maintain clear and updated documentation for configurations, troubleshooting procedures, and network policies. Requirements Must-Have: • Diploma or degree in IT, Computer Science, or related field. • 3 to 5 years of hands-on experience with firewall administration and enterprise network support. • Strong working knowledge of firewall platforms such as Palo Alto, Fortinet, or Cisco ASA/Firepower. • Solid understanding of key network protocols (TCP/IP, VLANs, VPNs, BGP, OSPF). • Familiarity with intrusion detection/prevention systems and network security monitoring tools. • Experience with ITSM/ITOM platforms for ticketing, incident, and change management. • Comfortable working across multiple sites and supporting both onsite and remote environments. • Strong problem-solving, troubleshooting, and analytical skills. Preferred: • Certifications like CCNP Security, Fortinet NSE, or Palo Alto PCNSE. • Background in healthcare IT or large enterprise environments. • Knowledge of vulnerability scanning and remediation processes. Work Environment: • May require regular travel between healthcare facilities within a short radius. • Involves collaboration with onsite engineers and senior support teams. • Participation in after-hours support may be required based on operational needs