Service Delivery Manager (Applications)

• Understand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline. • Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises. • Provide support for all large-scale activities like system maintenance; project go-live, disaster recovery exercise or high severity incidents. • Provide support during high severity incidents by interfacing with infrastructure and security teams. • Develop or fine-tune operating procedures to improve operational efficiency, adherence to policies or industry best practices. • Document and develop system documentations for all supported applications and their interfaces with infrastructure for operations purposes. • Manage relationships between application and infrastructure teams through brokering and collaboration. • Prepare and present proposals to seek approval and secure funds for Service Delivery Operations. Requirements • Tertiary qualifications in Computer Science, Information Technology or related degree; • Minimum 8 years’ experience in Service Delivery related to application operations and process management; • Self-motivated, driven, a good team player and strong ability to multi-task; • Excellent verbal, written communication and interpersonal skills; • Experience in managing heterogeneous computing environments or supporting complicated health IT solutions are preferred • Relevant Project Management or ITIL Service Management certifications will be an advantage.