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Customer Service Team Leader
Fibrus Networks Ltd · Belfast, United Kingdom · On-site · Posted 6 days ago · £30,213
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About the job
Your mission THE JOB The Customer Service Team Leader will be responsible for leading and supporting a team of Customer Service Advisors to deliver an excellent customer experience and achieve operational performance targets. You will oversee day-to-day team activities, ensuring service levels, quality standards and KPIs are consistently achieved across multiple contact channels. You will play a key role in coaching, motivating and developing colleagues, managing customer escalations and identi…
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