Real Estate Physical Infrastructure SME Consultant

About Capco Capco is a global business and technology consultancy dedicated to the financial services industry. We combine deep industry expertise with consulting and transformation capabilities to help leading financial institutions navigate complex change and deliver meaningful outcomes. Across APAC and globally, we partner with banks and financial institutions on programmes spanning business transformation, digital and technology change, operating model transformation, regulatory change and large-scale programme delivery. As we continue to grow our Malaysia practice, we are looking for experienced change professionals who can help our clients successfully navigate transformation — ensuring stakeholders are engaged, impacted teams are prepared, and change is effectively embedded across the organisation. Role Overview We are seeking an experienced Real Estate & Physical Infrastructure Subject Matter Expert (SME) to provide strategic and operational advisory services to a banking client. The consultant will bring deep industry expertise in managing and optimising banking physical infrastructure, including branch networks, ATMs, corporate offices, operational centres, facilities, and real estate assets. The role will focus on assessing existing infrastructure strategies, operating practices, asset management frameworks, and governance structures to identify opportunities for improved operational efficiency, cost optimisation, asset utilisation, and infrastructure resilience. The ideal candidate will have extensive hands-on experience managing physical infrastructure portfolios within banking or large financial institutions, combined with the ability to provide strategic recommendations and practical operational improvements. What You'll Do 1. Physical Infrastructure Strategy & Portfolio Optimisation • Provide strategic advice on the bank's physical infrastructure footprint, including branches, ATMs, corporate offices, and operational facilities. • Assess existing infrastructure strategies, property portfolios, asset utilisation, and operational performance. • Identify opportunities for branch network optimisation, property consolidation, relocation, refurbishment, and infrastructure rationalisation. • Advise on long-term infrastructure planning, capacity requirements, and investment prioritisation. • Recommend strategies to optimise property costs while maintaining operational effectiveness and customer accessibility. • Support the development of infrastructure strategies aligned with the bank's business priorities and growth plans. 2. Real Estate & Property Management • Provide expertise in corporate real estate management, including property acquisition, leasing, renewals, disposal, and portfolio administration. • Review existing property management practices, lease management processes, and property-related expenditure. • Identify opportunities to optimise lease arrangements, property utilisation, occupancy costs, and portfolio performance. • Advise on property governance, landlord relationships, tenancy obligations, and property-related vendor management. • Recommend improvements to property management policies, processes, and reporting. 3. Facilities Management & Operational Excellence • Assess facilities management operations across banking premises, including maintenance, building services, utilities, security coordination, cleaning, and workplace services. • Review preventive and corrective maintenance practices, service delivery models, and operational performance. • Evaluate facilities management outsourcing arrangements, vendor contracts, service-level agreements (SLAs), and key performance indicators (KPIs). • Identify opportunities to improve service quality, operational efficiency, and cost effectiveness. • Advise on facilities management standards, operating procedures, service governance, and performance monitoring. • Recommend appropriate centralised, decentralised, or hybrid facilities management operating models. 4. Physical Asset Lifecycle Management • Provide expertise in the end-to-end lifecycle management of physical infrastructure assets, including planning, acquisition, installation, maintenance, refurbishment, replacement, and disposal. • Assess existing asset inventories, asset condition, maintenance strategies, and replacement planning. • Review asset management frameworks, asset classification, ownership, accountability, and tracking mechanisms. • Recommend strategies to improve asset utilisation, reliability, maintenance efficiency, and lifecycle cost management. • Support infrastructure capital investment planning and asset replacement prioritisation. 5. Infrastructure Cost Optimisation & Financial Management • Review infrastructure-related CAPEX and OPEX across the bank's property and facilities portfolio. • Identify opportunities to optimise property rental costs, maintenance expenditure, utilities, service contracts, and infrastructure investments. • Evaluate cost allocation methodologies, budgeting practices, and expenditure controls. • Develop recommendations for cost efficiency, investment prioritisation, and long-term financial sustainability. • Support the preparation of business cases for infrastructure consolidation, refurbishment, relocation, or replacement initiatives. 6. Governance, Risk & Operational Resilience • Assess governance frameworks, policies, and operating procedures relating to real estate and physical infrastructure. • Review roles, responsibilities, decision-making authorities, and accountability across infrastructure management functions. • Advise on physical infrastructure risk management, operational resilience, business continuity, and disaster recovery considerations. • Evaluate physical security coordination, building safety, regulatory compliance, and critical facilities management practices. • Recommend governance improvements to strengthen oversight, compliance, risk management, and operational controls. 7. Stakeholder Advisory & Recommendations • Engage with senior stakeholders across Corporate Real Estate, Facilities Management, Branch Operations, Finance, Procurement, Risk, Security, and Operations. • Conduct stakeholder interviews, workshops, and operational assessments to understand existing challenges. • Provide industry benchmarks, leading practices, and practical recommendations based on relevant banking infrastructure experience. • Develop strategic recommendations, improvement opportunities, and implementation roadmaps. • Present findings and recommendations to senior management and project stakeholders. • Support the bank in evaluating and prioritising infrastructure improvement initiatives. What We're Looking For Required Experience & Qualifications • Bachelor's degree in Real Estate, Facilities Management, Engineering, Architecture, Construction Management, Business Administration, or a related discipline. • Minimum 10 years of relevant experience in corporate real estate, physical infrastructure, facilities management, or property portfolio management. • Significant hands-on experience managing or advising on physical infrastructure within a bank or large financial institution. • Strong knowledge of banking branch infrastructure, corporate premises, ATM facilities, and operational support environments. • Proven experience in real estate portfolio management, property leasing, facilities operations, and physical asset lifecycle management. • Experience in infrastructure strategy development, portfolio optimisation, and cost management. • Strong understanding of facilities management operating models, vendor management, and service delivery governance. • Knowledge of operational risk, physical infrastructure resilience, and relevant regulatory requirements. • Ability to assess existing infrastructure operations and provide practical, commercially viable recommendations. • Strong analytical, stakeholder enga