Service Now

Tools & Technologies • ServiceNow SAM Module • ServiceNow Discovery, SML, NDS • SCCM, Intune • SaaS license management integrations About the Team & Impact You’ll work with Administration Services and IT stakeholders to deliver a fully operational SAM solution integrated with existing ServiceNow components. Your work will improve visibility, reduce audit risk, and optimize software costs. Responsibilities • Configure and deploy ServiceNow SAM module, including integrations • Define workflows and reporting requirements with stakeholders • Establish processes for software discovery, normalization, and lifecycle management • Integrate SAM with CMDB and procurement systems • Implement KPIs, dashboards, and compliance tracking • Deliver training and knowledge transfer for internal teams • Document SAM processes and workflows • Support post-go-live transition and internal ownership Must-Have Qualifications • Proven experience implementing and configuring ServiceNow SAM • Strong understanding of ITAM and SAM principles • Experience with SCCM, Intune integrations • Familiarity with license models and compliance • ServiceNow certifications (SAM preferred) Nice-to-Have • SaaS license management experience • Knowledge of vendor-specific modules (Microsoft, SUSE, RedHat, Oracle) • Ability to integrate SAM with other ServiceNow modules • Experience with automated workflows for reclamation and alerts