German Customer Advisor - Lisbon

Are you fluent in German and passionate about helping customers? Join an international team providing top-quality support to users of a leading tech company. In this role, you’ll ensure customers have a smooth experience, resolving inquiries efficiently and professionally. Responsibilities • Assist customers with their online orders, deliveries, payments, and returns. • Handle sensitive information in accordance with company policies. • Work closely with internal teams, carriers, and financial institutions to resolve issues. Proactively identify and escalate complex problems when necessary. Contribute to maintaining high customer satisfaction across all channels. Requirements • Fluent in German (mandatory) and advanced English. • Excellent communication and problem-solving skills. • Ability to work efficiently under pressure while maintaining accuracy. • Team-oriented mindset and ability to work independently when needed. • Interest in professional development and performance metrics. Benefits • Free private health insurance after 6 months. • Meal allowance • 14 payments per year. • Paid training and opportunities for career progression. • Multicultural team environment.