Marketplace & Dropship Operations Manager

[Job Summary] The Marketplace & Dropship Operations Manager is responsible for driving revenue growth and operational excellence across department store marketplace accounts and dropship partners. This role oversees day-to-day assortment management, product onboarding, inventory coordination, advertising execution (with agency support), performance analysis, and account compliance across platforms including Nordstrom Marketplace, Target Plus, Amazon, Macy’s/Bloomingdale’s Vendor Direct, Nordstrom Direct, Anthropologie, and QVC. The ideal candidate combines strong operational discipline with an understanding of marketplace growth levers, digital merchandising, and data-based decision-making. [Job Description] Marketplace Management (Nordstrom Marketplace, Target+, Amazon) -Create, optimize, and maintain PDP content including titles, attributes, descriptions, keywords, and images. -Manage Amazon activities in partnership with the external agency, ensuring accurate listings, monitoring performance, reviewing weekly reports, and aligning on strategy. -Identify and execute in-house paid media opportunities available through Nordstrom Marketplace, Target+, and other Mirakl-based retail media programs (e.g., sponsored placements, banner opportunities). -Monitor product visibility, search ranking, and promotion eligibility. -Drive conversion improvement initiatives through content refinement and review management. -Coordinate new marketplace launch pipelines (including Macy’s Marketplace entry). -Dropship Operations (Nordstrom Direct, Bloomingdale’s, Macy’s, Anthropologie, QVC) -Manage product onboarding templates, ensuring accurate data submission and compliance. -Collaborate with sales/buyer teams to refresh assortments and support seasonal line launches. -Coordinate with operations/logistics on fulfillment SLA compliance (OTD%, cancellation rate, return feedback, etc.). -Monitor return trends, chargebacks, and performance alerts; propose corrective actions. Inventory & Forecasting -Monitor availability across all platforms to avoid OOS, overstocks, and lost revenue. -Work cross-functionally with Operations and Sales to forecast marketplace reorder patterns. -Proactively adjust safety stock levels for fast-moving SKUs and promotional periods. Retail Scorecard & Compliance -Monitor account performance across key metrics: *On-time Shipment Rate *Order Cancellation % *Defect Rate *Return Levels & Reason Codes *Content Compliance Flags -Manage marketplace health dashboards and corrective action plans as needed. Reporting, Analytics & Growth Strategy -Build and maintain weekly/monthly performance dashboards: Revenue by channel Sell-through Advertising efficiency (ROAS/TACoS) SKU productivity Return rate analysis -Provide recommendations on: Price adjustments Promotional participation SKU expansion or retirement -Lead Quarterly Business Review preparation for retailer partners. Cross-Functional Collaboration Work with: Sales (assortment & promotions) Operations (stock & fulfillment) Creative (images & product copy) Finance/Accounting (chargebacks, fees, advertising invoices) IT/ERP Team (integration needs, Mirakl connectors, automation improvements) Serve as the internal subject matter expert on marketplace and dropship selling requirements. Requirements -3+ years in eCommerce marketplace or dropship operations (fashion or consumer goods preferred). -Hands-on experience with Mirakl, Amazon Seller Central, or Target+ Vendor Portal. -Understanding of PDP optimization, marketplace SEO, and retail media. -Experience working with large retailers and vendor scorecard compliance. -Strong analytical skills with proficiency in Excel (pivot tables, lookups, forecasting). Benefits Comprehensive health insurance, 401K, PTO, sick days