Retail Store Associate (Investment Brokerage) - Penang Outlet

Role Overview As a Retail Store Associate at Moomoo Malaysia, you will play a vital frontline role in delivering exceptional customer service and supporting the day-to-day operations of our physical experiential stores. You’ll assist in customer onboarding, provide basic product and platform guidance, support in-store marketing initiatives, and collaborate with internal teams to ensure a seamless client experience. This role is ideal for someone looking to grow in the financial services sector with exposure to retail brokerage and wealth management. Key Responsibilities • Assist walk-in clients with account opening, platform setup, and app guidance. • Handle inquiries and escalate complex cases. • Educate clients on investment tools and platform features. • Support daily operations and compliance checks. • Manage documentation and backend onboarding. • Ensure client data confidentiality. • Help sales team with client acquisition and KPIs. • Follow up with leads, set appointments, and assist in in-store events. • Provide on-site support for marketing campaigns. • Help promote brand and community engagement activities. Requirements • Fresh graduated are encouraged to apply. Candidates with 1 -2 years’ experience in customer service, financial advisory, or retail experience would be added advantage. • Basic knowledge of financial markets, investment products, and brokerage platforms would be added advantage. • Good communication and interpersonal skills. • Passing an internal financial products e-learning assessment during the probation period is mandatory (training provided). • Proficient in Malay; Mandarin or English is a plus. • Bumiputera candidates are encouraged to apply. • Willing to work rotating shifts, weekends, and public holidays. • CSMRL license and Unit Trust Consultant (UTC) registration preferred (company can sponsor if needed). • Strong customer-first mindset with a proactive attitude. Benefits We offer a comprehensive and holistic work experience and package as follows: • Basic Salary + Shift allowance • Monthly KPI Incentive + Monthly Travel • Yearly dental, optical & health check allowances • Convenient Access to Public Transport • Career Development Opportunities in the Financial Services Industry • Company Team Building & Bonding Activities • Free-Flow Pantry Snacks & Drinks • Dynamic, Multinational Working Environment Please note that only short-listed candidates will be contacted. Thank you.