Corporate Trainer & Facilitator - Chattanooga, TN

SUMMARY: The Corporate Trainer & Facilitator delivers highly interactive, engaging instructor-led training across the organization, both in person and virtually, with an emphasis on leadership and soft-skill development. The primary focus of this role is facilitating our signature programs, including Walden Way orientation, LEAP leadership series, and lunch-and-learns, along with CPR/AED/First Aid, role-based, and software training. The Corporate Trainer & Facilitator coordinates every aspect of these events from planning through completion in the LMS, leads train-the-trainer sessions for field Training Managers, and serves as the primary point of contact for the company-wide CPR certification program. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Facilitate instructor-led training developed in-house or curated from vendors, both in person and virtually, including: • Walden Way, our interactive orientation program • LEAP, our leadership development series • Lunch-and-learns on various topics for leaders and individual contributors • CPR/AED/First Aid certification and Instructor certification courses • Role-based training (when instructor-led) • Software demonstrations and training • Use a highly interactive facilitation style, applying adult learning principles and techniques such as group discussion, questioning, role-play, activities, and games, to drive participation and knowledge retention • Draw on personal leadership experience and relevant, concise stories to connect concepts to real workplace situations and help participants apply what they learn • Create a psychologically safe learning environment that encourages open discussion, self-reflection, and practice, and skillfully manage group dynamics and sensitive conversations • Adapt delivery to fit the audience, group size, and format, and partner with presenters to keep presentations and handouts current before each session • Plan and coordinate all aspects of training events from start to finish, including but not limited to: • Scheduling sessions, students and guest presenters, and reserving training rooms • Confirming attendance with managers and supervisors and resolving scheduling conflicts • Communicating with attendees, supervisors, and presenters through emails, agendas, calendar invitations, and reminders • Advertising and promoting upcoming training opportunities across the organization • Planning lunches, catering and refreshments, and ordering supplies and gifts within approved budgets • Preparing attendee materials such as agendas, folders, handouts, name tents, and name tags • Setting up and testing training rooms, audio-visual equipment, and virtual meeting platforms • Coordinating schedules for out-of-town attendees, including individual meetings with department heads and travel timing • Manage training enrollments and record completions in the LMS accurately and on time • Collect and consolidate participant survey feedback, lead post-event debriefs, and recommend improvements to programs and events • Lead train-the-trainer sessions on all instructor-led training programs developed in-house for field Training Managers in all divisions, and provide coaching and feedback to support consistent delivery • Serve as the primary point of contact for the company-wide CPR certification program: • Train and certify new CPR/AED/First Aid instructors and support them as they begin teaching • Troubleshoot instructor and program issues • Coordinate with our CPR Training Center to keep instructor certifications, renewals, monitoring, and guideline updates current • Maintain CPR training materials, forms, equipment, and supply inventory for instructors across all locations • Collaborate with L&D team members, department heads, and subject matter experts to prepare for sessions and continuously improve the learner experience • Maintain awareness of current trends in facilitation, virtual training tools, and CPR/First Aid guidelines • Ensure branding integrity is upheld • Exemplifies the desired culture and philosophies of the organization • Other duties and assignments as required SUPERVISORY RESPONSIBILITIES: • None COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5): • Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data. • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. • Oral Communication - Speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings. • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS). • Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures. Contributes to profits and revenue; Conserves organizational resources. • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution. • Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: • Minimum High School Diploma or GED. • Five-plus years of experience facilitating instructor-led training to adult learners in both in-person and virtual settings, with a strong focus on leadership development or soft skills. • Three-plus years of experience leading people in a supervisory or management role. • Experience coordinating training programs or event